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Frequently Asked Questions

  • My product has changed color, what should I do?
    The reason for the discoloration of your product may be chemical materials (cologne, cream, soap, acetone, perfume, etc.). You should bring your product to our store with its certificate so that we can find the exact cause of the problem and reach a solution.
  • My product's clip is defective, what should I do?
    If you bring your product to our store with its certificate, your product will be repaired and maintained.
  • There are dents on my product, what should I do?
    If you bring your product to our store with its certificate, your product will be repaired and maintained.
  • The chain of my necklace broke, what should I do?
    If the chain of your necklace breaks, please bring the product along with its certificate to our store. Our expert team will repair and maintain it for you. If you are unable to visit our store, contact us via WhatsApp (+49 163 5992066) or email info@michelsagjewelry.com for further assistance.
  • I lost my product certificate, what should I do?
    You can get support on the subject by bringing the product to our store together with the invoice. You can also contact us via our WhatsApp (+49 163 5992066) support line.
  • Instead of coming to your store for repair, my product was repaired elsewhere, what should I do? Does the warranty continue?
    Our products are out of warranty when repaired elsewhere. If you bring the product to our store with its certificate, your product will be serviced and repaired.
  • When my product came back from repair, there was a decrease in weight, what should I do?
    If your product has been adjusted in size or length, it is normal to have a deficiency, and there may be slight fluctuations in the weight of the product after maintenance and polishing.
  • I lost one earring. Can I order only one?
    Yes, we can help you with the code of your earring in our store, through our WhatsApp (+49 163 5992066) or info@michelsagjewelry.com The product is valued at the price of that day. Products purchased with a discount will not be discounted again.
  • What happens if the products I bought are broken out of warranty or I don't have an invoice?
    For further evaluation, please bring your product to our store or contact us via our WhatsApp (+49 163 5992066).
  • What should I do if my purchase is lost or stolen?
    Our warranty policy does not entitle you to a replacement or refund for lost or stolen products. We recommend the use of safety chains on bracelets. General wear and tear, misuse and tarnishing are not covered by the warranty policy.
  • How long will your campaigns continue?
    Campaign dates vary depending on the campaign. You can follow our current campaigns on the relevant page.
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